Refund & Cancellation Policy

Last updated: 14 November 2026 · BSATES Business Consultancy Private Limited (CIN U74140HR2015PTC056688)

This policy applies to payments made to BSATES Business Consultancy Private Limited through bsates.ai or Razorpay.

1. Credit packs

• Unused credits from your first-ever pack can be refunded in full if you ask within 7 days of purchase and have used fewer than 10 credits.
• Otherwise, credits are non-refundable once bought, but remain usable for 6 months.
• If an AI action fails because of a fault on our side, the credits for it are returned automatically.

2. Auto top-up

• Stop any time with "Work done — stop auto top-up" in your account; no further charges are made.
• If you were charged within 48 hours after stopping, or charged without the 24-hour reminder, write to us and we will refund that charge in full.

3. Projects

• Advance payments cover requirement study and planning and are not refundable once work has started.
• Milestone payments are not refundable after the milestone is delivered and accepted.
• If BSATES cannot start a project after receiving an advance, the advance is refunded in full.

4. Duplicate or failed payments

If you are charged twice, or money is deducted for a failed payment, send the transaction ID to sales@bsates.ai and we will refund it after verification.

5. Timeline

Approved refunds are processed within 7 working days to the original payment method; your bank may take 5–7 more working days.

6. Contact

sales@bsates.ai · +91 98105 09249 (WhatsApp), Monday–Saturday, 10 am – 6 pm IST.